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CLARITY RECOMMENDED: 18th Annual Bio/Pharma Contact Centers

Date: January 29-30, 2019
Location: Philadelphia, PA
Join your colleagues to hear more about how to enrich the customer experience by leveraging call center capabilities. CBI’s 18th Annual Contact Centers serves as the gold standard event for those responsible for bio/pharma call center strategy and management. This program provides a unique opportunity to benchmark with colleagues in the life sciences and learn more about innovative approaches for utilizing digital tools to build relationships with HCPs and patients, including:

 

  • Identify gaps in your contact center strategy by listening to the voice of the customer
  • Advance telephony to elevate efficacy and streamline the customer journey
  • Discuss the role of patient support services within contact centers
  • Explore opportunities to mitigate risk and enhance compliance in contact center operations
  • Leverage innovative metrics to demonstrate the value of contact center activities and improve feedback loops

More…

 

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